Articles written by the people who install the links and answer the phone when it goes down. No invented figures, no miracle recipes: what really breaks, and the questions to ask before signing.
You will find here neither “73% of companies” nor “the average cost of an outage”. Those numbers circulate everywhere and almost none of them has a source. Instead: the technical reasoning, the public regulatory dates, and what we observe from running links under our own operator identifier.
Why we write
Four disciplines, a single team doing the writing.
These articles do not come out of a content agency. They are written by the people who install the links, segregate the networks, build the agents and answer the phone when it goes down. That is why they talk about what breaks, and not about what sells.
Read this first
The three that change a decision.
B2B Telecoms
The end of copper: it is not your phone, it is your lift.
The commercial closure is done; the signal is being cut batch by batch until November 2030. What stops with the line is above all the lift, the alarm, the payment terminal and the gate.
Almost everyone sells one; almost nobody has seen it switch over for real. What breaks at the moment of switchover, and the test protocol to run on a Tuesday at 10:00.
When the line goes down, the operator blames the network, the managed service provider blames the operator and the software publisher blames the handset. Nobody is lying — and that is exactly the problem.
A useful agent takes a repetitive job and carries it from end to end, under control. The projects that get bogged down are the ones that started by choosing a tool.
Nobody measures a speed in a hotel room: what is measured is the time between the suitcase going down and the first picture. Three minutes decided in the corridor.
LinkedIn for a technical SME: stop posting, start replying.
Three posts a week exhaust a technical SME and produce nothing. What works is the precise answer, where your clients are already asking their questions.