The room phone has gone. TellMiz replaces it with a QR code: your guest scans, finds what they were about to ask for, and calls you from their own phone. Designed by SkyNet, not resold under our brand.
Nobody picks up a handset any more to ask for a towel. But nothing has replaced what the in-room telephone did: the direct channel to reception.
Same hotel, same guest, same request. What changes is what reception sees.
“Hello, er… I’m in room… hang on, let me look at the card… 2… no, sorry, does it say 214? Anyway, second floor, at the end of the corridor.”
On the screen: an unknown mobile number. Reception searches, asks for the name, checks the schedule. A few seconds on every call, all day long.
Reception answers with a greeting and the room number. Nothing to spell out, and the request is noted in the right place.
Many calls are no longer even made: the breakfast times, the car park code or the check-out time are already there in front of them.
They scan the QR code in their room, and the page opens in their browser.
Check-in, check-out, vacating time, floor, air conditioning, television. No more laminated card.
Breakfast, bar, laundry, parking, night access — at the moment the question occurs to them.
The call arrives with its room already identified, and the emergency numbers are there.
No equipment in the room: nothing breaks down, nothing goes out of date, nothing ends up in the skip.
A room phone means a purchase, a cable, a handset that breaks and a technician going up to the third floor — multiplied by your rooms and by your years.
TellMiz is a sheet of paper and a web page.
One change, made once — visible in every room.
Your rooms, your services, and the questions that come back ten times a day.
Opening times, access, instructions — with you, in your guests’ languages.
One printed card per room, carrying that room’s identity.
The call arrives on your existing switchboard. Your content, you change afterwards.
We work with Accor and Logis Hôtels hotels. They trust us.
The call leaves from the guest’s mobile and arrives on your handsets like any other incoming call. Diverts, night hours, hunt groups: nothing changes.
TellMiz is not an off-the-shelf product resold under our own brand: we designed it and we develop it.
Your reception knows where the call is coming from without asking.
It opens on arrival and closes on departure. The next guest starts from a clean page.
Less data collected: less risk for them, less responsibility for you.
Hosting and processing of the data. TellMiz runs on our infrastructure: our services rely on ISO 27001 and HDS certified data centres located in France. Details on our page trust and compliance.
What TellMiz does not do yet. The automatic connection to your hotel management software (the PMS) does not exist today and we do not sell it: it is under study. You deserve to know that before signing, not after.
The link, the switchboard, the hosting: the same team holds the whole chain — and it is that team that answers the phone.
No. TellMiz is a web application: the guest scans, the page opens in their browser. No download, no account — that is the condition for it to be used on a one-night stay.
No, it plugs into it: TellMiz brings the room identification, your switchboard stays yours. See also the business telephony and end of the copper network.
Not today. Automatic connection to the PMS — the software that manages your bookings, your arrivals and your departures — is under study, and we would rather say so plainly than promise it. In practice, content and access are managed from an online interface, without depending on your PMS.
They do what they have always done: they go down to reception or they call. TellMiz closes no door, it opens one more.
No technical threshold: fifteen rooms as much as two hundred. What changes is the time you get back at reception — we look at that during the demonstration, with your own figures in hand.
TellMiz opens on the guest’s phone, and therefore on your WiFi: if the network gives out at the far end of the corridor, the QR code leads nowhere. This article describes what is at stake between the suitcase being put down and the first image — worth reading before adding an in-room service.
Read the article on in-room WiFiThe guest’s journey, what your reception sees, and how it connects to your current switchboard. With no commitment, and no jargon.
