The calls all arrive at once
Opening time concentrates appointment bookings, repeat prescriptions, test results and the emergency of the day onto a single line. Meanwhile, a patient is sitting in front of you.
Sector — Medical practices and health centres
The phone rings during the consultation.
Repeat prescriptions, results, same-day emergencies and canvassing calls all arrive on the same line, within the same hour. The switchboard is not an office convenience: it is the first filter of your day.
- Arcep operator identifier: SKBS
- Data hosted in France
- 4G/5G relay as standard
The figure nobody has
How many calls ring out unanswered?
How many calls ring out unanswered?
Nobody at the practice knows.
A hosted switchboard finally gives you those figures — calls received, calls missed, breakdown by hour. Enough to size your reception staff on facts.
Day to day at the practice
Three constraints a practice lives with
Three constraints a practice lives with
every single day.
What you send weighs more than what you receive
Video consultations, reports, an image sent to a colleague: all of it goes up. Consumer offers are generous on the way down and modest on the way up — the line that “works perfectly well for the internet” is the one that breaks up your video calls.
Several practitioners, one set of premises, one router
You share the walls and the waiting room, often the same network. Patient confidentiality, though, is not shared. Add the locum, and the software publisher logging in remotely.
What it looks like in your business
Four answers,
Four answers,
in the order of your three constraints.
- A telephone reception that filters before you do. Welcome greeting, keypad options, hunt groups, closing hours, overflow to a mobile.
- A line chosen on its upload. We compare what can actually be delivered at your address: business FTTH, or dedicated FTTO once video consultation becomes a daily routine — symmetrical speed, a restoration time guarantee written into the contract.
- Segregated networks inside the practice. One segment per practitioner, one for reception, one for the waiting room: the patient WiFi never sees the workstation where your practice software lives. The publisher works remotely through an encrypted tunnel.
- Hardware prepared before it arrives. Handsets delivered preconfigured — you plug them in, the right line lights up. DECT handsets between the examination rooms, a mobile app for the on-call line.
What we deploy in a practice
FTTH fibreFTTO fibre4G/5G relay
IP CentrexSIP trunkDECT
Segments per practitionerEncrypted remote access
The first objection we hear
“And my patient data,
“And my patient data,
where does it go?”
Nowhere near us. The patient record stays inside your publisher’s software: we neither host it nor read it. What we operate is the link and the network that make it usable. Our services rely on ISO 27001 and HDS certified data centres located in France. Those certifications belong to the hosting providers. SkyNet Business Services does not hold them in its own name, and will never claim otherwise.
31 January 2026
National commercial closure
No copper offer sold in France any more.
3
31 January 2027Technical closure of batch 3
Lines stop working in these towns.
4
2028 — 2029Batches 4, 5 and 6 — town by town
7
November 2030Batch 7 — the end
After that, there is no more copper.
The practice line has a switch-off date
It is already set,
It is already set,
town by town.
Two closures, not just one: the commercial one has already passed, the technical ones arrive batch by batch. Your address belongs to one of them — we check its date, second practice included.
Three devices will stop with the line, and none of them looks like a telephone: the fax machine, still used with the pharmacy and the hospital; the dialler of the alarm protecting the medicine cabinet — with no transmission, your insurance cover becomes debatable; the card terminal plugged into a telephone socket. And in older installations, electronic claims may still go out over an analogue line: that gets checked, it never gets assumed.
On the ground
What we install, and what we operate.
What we carry
- The FTTH or FTTO connection, of which we are the operator, and its 4G/5G relay
- The local network, the cabling and the cabinet, labelled and documented
- The practice WiFi and the waiting room WiFi, on separate segments
- Telephony, your numbers kept, and continuous monitoring
What stays at your premises
- Your practice software, the patient record and secure health messaging — your publisher, your accounts. We carry, we do not open.
- The card reader and electronic claims transmission — we check which way they go out, and we test them.
- Online appointment booking — your choice. We do not sell it.
- The consultation schedule — there, we will be of no help whatsoever.
50 +
experts: telecoms and network engineers and technicians, developers, graphic designers
200 +
projects delivered, from the telecoms link to the AI agent
100 %
of data hosted in France, with no offshore subcontracting
24/7
proactive monitoring of your links and your network
Practitioners’ questions
What we are asked on site visits
We already use a telephone answering service. Do you replace it?
No. We decide with you which calls go to it, at which times, and which ring at the practice — then we write that into the switchboard configuration. You keep your provider; the rules simply become explicit.
And if the internet goes down during a video consultation?
The 4G/5G relay takes over on its own: that is our build standard, on every connection we deliver. Let us be precise, because this is a medical case: a call already in progress may be cut off, then resumed immediately. The backup speed holds the critical uses, it does not reproduce fibre — and that is written down before signature.
There are three of us, independent practitioners in the same premises. How does it work?
One installation, separate networks. Each of you keeps your own software, workstation and logins; the colleague next door sees nothing of your data. A single point of contact for the premises.
Let us take the tour
of your practice
Have us check what is still plugged into copper, what your line can carry on the upload, and how many calls ring out unanswered. The assessment is free and ends with a written report.