Your headcount moves faster than your installation
Extra cover on Monday, an apprentice in September, an assignment that ends in April. When every change calls for an engineer, people stop asking — and the accounts of those who have left stay open.
Consulting, engineering, maintenance, cleaning, security: what you sell is your teams’ time. A call that rings in an empty office is never recovered.
Consultants on assignment, engineers out on call-outs, part of the floor working from home: the work happens everywhere except where the phone rings. A client who cannot reach you does not ring back — they ring the next name on the list.
Extra cover on Monday, an apprentice in September, an assignment that ends in April. When every change calls for an engineer, people stop asking — and the accounts of those who have left stay open.
On-call cover, a manned line, response times: what you promise rests on a link you did not choose. The day it goes down, it is not your comfort that stops — it is your commitment.
A regional branch, an office opened near a major client, a team taken over along with its premises: each one arrives with its own operator, its own bill and its own numbering.
The switchboard is not in your technical room: it is hosted. The same number goes out from the desk phone, the computer or the mobile.
Your numbers are not attached to your walls: they belong to you and they can be ported, from the main number through to the direct dial ranges. The switchboard does not move house — it follows you. That leaves the link and the cabling: we re-check what can be delivered at the new address, and what can be delivered — as well as what cannot — is written down before you sign.




No copper offer sold in France any more.
The technical closure is advancing town by town. Each of your sites belongs to a batch, rarely the same one.
Three pieces of equipment nobody ever inventories in an office: the door entry panel, the one that rings at reception; the alarm transmitter, on which your insurance cover often depends; the lone worker alarm, for when your teams work alone, in the evening, at the client’s. Equipment that appears to work is not proof: we run a real test before anything is cut off.
The same number goes out from any device, desk phone and mobile ring together, and hunt groups follow your departments, opening hours and public holidays included. In the evening, calls overflow to a mobile. And at last you can see what is happening: calls answered, calls missed, waiting time, distribution by hour.
It depends on the age of your existing handsets. A recent IP handset can be reconfigured and carry on; an analogue handset or an older-generation PABX cannot. We survey what is already there before making any proposal: whatever can stay in place, stays.
Send us your telecoms invoices and the list of your addresses. You receive a written stocktake: what is still on copper, which batch each site belongs to, what takes its place. Not a quote in disguise.